Namibia Municipal Consulting Services offers customers the following services and assistance:

Institutional Development

• Developing Municipal Public Participation Policy, Systems, Mechanisms and Processes

• Establishing and implementing local integrity systems to combat corruption

• Designing and installing Complaints and Petitions Procedures for Municipalities, Town Councils

• Designing and implementing Customer Relations Management Systems

• Developing Policies and Procedures to assist National, Provincial and Local Government with issues related to the decentralization of national and provincial functions to local government

• Training of municipal councilors and managers, including the development of learning material

• Developing and reviewing Committee and decision-making systems

• Developing Delegation Systems

• Developing Monitoring and Reporting Systems

• Monitoring compliance with legal duties and obligations

Clarifying roles and responsibilities of, and relationships between, political structures, political office bearers and municipalities’ administrations

Organizational Design and Development

• Facilitating Organization Design and Redesign Processes

• Developing and reviewing duty sheets and job specifications (job profiling)

• Developing Work Standards for individual jobs

• Business Process Mapping and Re-Engineering

• Skills Auditing and Profiling

General Management

• Facilitating Strategic Planning Processes and implementation support using a unique and customer-friendly methodology and approach

• Facilitating Annual Business Planning Processes at Institutional and Departmental level

• Facilitating other decision-making processes

• Legal services, including reviewing of existing and drafting of new laws and by-laws, contract writing and review, implementation plans and strategies for implementing new legislation and legal briefs on new legislation affecting local government

• Developing performance management systems, including employee performance management systems and the monitoring and support of performance management processes

• Investigating alternative service delivery mechanisms

• Social facilitation

Consumer Awareness Campaigns

Human Resources Management

Human resources policy integration, development/redevelopment and review
Policy implementation support
Development of workplace rules
Employee attitude, grievance and satisfaction surveys
Designing participatory management systems
Developing human resources management procedures
Supporting implementation of collective agreements
Developing systems for monitoring compliance with labour legislation
Drafting employment contracts for top management and other employees
Drafting performance agreements for top management and other employees
Assisting with performance appraisal of managers
Developing and implementing employee performance management systems and performance reward and recognition guidelines
Development of forms for routine activities
Employment equity planning
Skills development planning
Assisting with the recruitment and selection of managers
Disciplinary investigations, investigation of alleged poor work performance and assistance with retrenchment

Communications and Information Technology

Information technology audits
Development of strategic information and communications technology systems plans
Design and implementation of websites

Qualification Verification and Vetting Services

Academic Qualification
Matriculation
Employment History
Professional Association Membership
Criminal
Illicit Activity Search
Driver’s License
Business Background
Bank
ID Verification and Fraud Listing