Vision

The Customer Service Professionals Network Namibia (CSPNN) is a national leader in promoting customer service excellence.

Mission

 

The Customer Service Professionals Network Namibia provides a forum to advocate, educate and provide development opportunities. To achieve this, we offer a variety of in-depth customer service training programs, certification course, networking events and regular information updates.

COURSES

Customer Service

Interpersonal Communication

Team Effectiveness

Project Management

Effective Business Writing

Problem Solving and Productivity

Leadership and Management

Sales and Influence Skills

Motivation and HR Support

CSPNN

Courses Offered

 

The Customer Service Professionals Network Namibia  (CSPNN) offers a variety of customer service training courses to best suit Namibian companies and individual’s needs. Each course is available as a customized on-site courses specifically targeted to meet your unique individual needs, as well as a public workshop or group session.We are also excited to bring six comprehensive Certification Programs.

1. Delivering Responsive Customer Service

2. Managing Difficult Clients and Situations

3. Leadership & Management

4. Train the Trainer

5. Service that Sells

6. Coaching for Performance

 

THE CUSTOMER SERVICE PROFESSIONALS NETWORK NAMIBIA (CSPN)

The Customer Service Professionals Network Namibia (CSPNN), founded in 2015, is focused on helping Namibian companies, government ministries and departments, non-profit organizations as well as individuals provide the best possible customer experience. 

 

The Management  has extensive experience helping companies from various industry sectors improve their customer service, including Government, Finance, Banking, Insurance, Hospitality, Retail, Fishing, Telecommunications, Mining, Manufacturing, Gas & Oil, Pharmaceutical, Not-For-Profit, and Medical…to name a few. The unifying commonality that ties all these companies together is their dedication and passion towards the customer service profession and their commitment for continuous improvement and drive to make a difference within their organizations.

 

The CSPNN Advisory and Executive Boards are senior Customer Service Professionals who work with the Network to providing direction, guidance, endorsement and support in raising the awareness of exceptional service throughout the industry. They have been instrumental in the growth and importance of this prestigious organization, ensuring member value.

Our extensive array of customer service training programs, breakfast meetings, consulting services, vendor partners, conferences, special events, and Gala Awards Nights are only a sample of what we have to offer our members. We are the GO TO organization for everything Customer Service.  Being a leader in the customer service industry requires commitment, determination, knowledge and passion – all of which we pride ourselves on.  We Namibian companies, individuals to be a part of our family. They don’t have to be a member to attend our events.

Address

Norway (International Office):

Terneveie | 1642 Saltnes | Norway 

Namibia Office:

ECG House | Vrede Rede Str. | P.O Box 8028, Swakopmund, Namibia

Zimbabwe Office:

Baines Avenue | Harare | Zimbabwe

Contact

Norway (International Office): +47 974 11 852

Namibia:  +264 81 878 6676 | +264 85 277 2797

Zimbabwe: +264 772 428 806 

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